If you have not registered and want to participate in the Ferry Riders Opinion Group (FROG) survey’s please register here.
The following surveys were conducted in 2022 utilizing the Ferry Riders Opinion Group (FROG) survey panel made up of more than 30,000 ferry riders.
2022 WSF Customer Research Consolidated Report
This Customer Research Consolidated Report provides a summary of findings and highlights of each FROG survey report listed below. Each of the surveys took place during 2022.
2022 WSF Winter Performance Survey
This survey was conducted from March 28, through April 18, 2022, and asked ferry riders for their input on WSF performance during the winter travel period (January through March 2022).
A summary of the report provides a high level overview of the survey results, and the full report provides more detailed findings.
2022 WSF Summer Recreation Survey
This survey was conducted from September 27, through October 18, 2022, and asked ferry riders for their input on WSF performance during the summer travel period (June through September 2022).
A presentation summarizing the findings was given to the Commission at its December 13, 2022 meeting in Olympia. For more details, please refer to the full report (pdf 9 mb).
What’s Important To You? Quick Poll
This survey was conducted during the first week of November 2022 and asked ferry riders about issues that are most important to them.